The Lead Volunteer plays a key role in facilitating a smooth experience for evening volunteers, ensuring they receive the guidance and support they need. This includes greeting meal teams and helping orient volunteers, which fosters a welcoming environment for everyone. By providing this leadership and support, Lead Volunteers help create a positive atmosphere encourages volunteers to return and continue supporting our guests, while allowing shelter staff to focus on the immediate needs of those we serve.

Identified by a yellow lanyard name tag, Lead Volunteers also bridge communication between volunteers and staff, ensuring the evening runs efficiently. And like hospitality volunteers, Lead Volunteers also have the opportunity to socialize with guests, helping to build rapport and contribute to a warm and engaging atmosphere, which is essential for accomplishing our mission and vision.